Leaked document details Apple iPhone service procedures


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Business Wire published details based on internal Apple documents for its service protocols. Basically it provides guidance for its service staff in determining how to handle iPhone hardware service requests.

A 22-page document recently leaked on Dropbox shows how Apple instructs its technicians and authorized service partners to inspect iPhones for repair and determine whether they are eligible for an in-warranty repair (inexpensive) or an out-of-warranty repair (more expensive) -- or if it's a problem Apple can't fix (you need a new phone).

The document seen by Business Insider, called the "Visual/Mechanical Inspection Guide," is dated March 3, 2017, and covers the iPhone 6, 6S, and 7, as well as the associated Plus models. Apple technicians called Geniuses call it a "VMI."

Business Insider said there are also similar documents for other Apple products.