December 9th 2011
By Mike Flaminio
Starting today, Jawbone will begin processing refunds for its UP lifestyle tracking device. The wristband has motion sensors and tracks user's daily activities, including sleep patterns. IGM has been reviewing the product the past few weeks and offered an initial look upon launch. While the test unit over here has been working fine with exception of some iOS app bugs, many customers are reportedly experiencing problems.
The company has opted to offer refunds to anyone who wants one, even if their device is function properly and they wish to continue using it. In a letter from the CEO, Hosain Rahman said:
The company stated that it will pull inventory from store shelves and resume manufacturing after issues have been addressed. Rahman also said that they will continue to improving the iOS app for remaining users.
Jawbone UP Refunds