Other World Computing
Feature Graphic
The Apple Watch
Feature Graphic
Switching to iPhone 6 Plus, Apple Watch Role Playing, Over-Under + More
Feature Graphic
iPhone 6/6+, Hot Thighs and Tights Pants, What's Wrong with iPhone Lines
Feature Graphic
How to get photos on to iOS 8 iCloud Photo Library
Feature Graphic
iPhone pre-orders, iOS 8, Tim Cook Interview + More
IGM Logo

| Home | Contact | Advertising | Search | Submit


More trouble than they're worth



By

Quoting an Opinion Research study, NJBiz reports that smart phone owners are returning the devices at high rates.

"Smartphones were the items consumers had the most difficulty with,” says Kevin Wood, senior technology analyst, Opinion Research. “Prior to the release of iPhone, smartphones were predominantly used by information technology pros, tech geeks and business decision makers.

“Smartphone manufacturers are still producing out-of-the-box instructions more in line with what a tech savvy IT pro might do,” says Wood.


Apple Store Online


The online poll of about 2,000 respondents who received any 16 different products revealed the following:

21 percent of smart phone owners returned them, because of difficulty using features
14.5 percent of BlackBerry owners surveyed returned the device
12 percent of iPhone owners surveyed returned the device

The survey considered smart phones, the BlackBerry and iPhone all to be separate categories.

This news contrasts with sales data collected by NPD that shows smartphone sales rising 163 percent in Q3 '07 over the same period in '06.

Editor's note: I don't know how returns are reckoned vis-a-vis inventory and sales, but 12 percent of 4 million is 480,000—perhaps a big chuck of Apple's "missing iPhones". Also, perhaps a major source of unlocked, gray-market handsets that are appearing worldwide...

What's your take?

Refurbished iPhone, 8GB: only $349!


Trans Intl

Spacer

Connect with Insanely Great Mac


spacer

Recent Articles

- Solving Apple Pre-Order Problems
- Ive named Chief Design Officer
- Gold plate your Apple Watch at home
- OWC announces Accelsior S PCIe mount for SSD drives
- Speed tests on MacBook Pro SSD speeds
- Apple Watch OS 1.0.1 Released
- Apple TV set reported abandoned
- MacBook Pro gains Force Touch, iMac 5K gets new pricing
- Video: How to sign/encrypt email using OS X Mail and a secure certificate authority CA
- LifeProof ships water-proof battery backup case
- Apple Watch lacks anti-theft security
- iGrill thermometer comes to the Apple Watch
- Apple Pay chipping away at Walmart backed CurrentC
- Safari on the Apple Watch
- Vulnerability found with MacKeeper
- Mac App Store sales
- Reserve Strap and the secret Apple Watch plug
- Apple Watch Review Diary: UX, odds and ends
- Apple Watch Review Diary - Battery: First Full Week
- Podcast: Thoughts on the Apple Watch
- Apple Watch Review Diary - Notifications
- Apple's supply chain and the defective taptic engine part
- Apple Watch Review Diary - Fitness Features/Tracker
- Apple Watch Review Diary - Productivity Apps: OmniFocus, Trello, Evernote IFTTT
- Tattoos and Apple Watches may not mix


Browse and search for more articles

Insanely Great Mac Logo

IGM Specials

Mercury Extreme SSD
60GB - $48.79
120GB - $73.79
240GB - $128

480GB - $228

960GB - $649

iMac RAM (Retina)
8GB Kit - $78
16GB Kit - $160
32GB Kit - $320

External Storage
500 GB - $129
1 TB RAID - $239
Mobile RAID - $199

Power2U AC/USB Wall Outlet - $20

MacBook Drive Caddy - $39

MacBook Pro Memory
8GB - $96
16GB - $179

Radeon HD 7950 GPU
$448

iSchmutz Air Filter
$24.99


Other World Computing

Other World Computing





Home

About

Advertising

Search

Copyright 1995-2015 Insanely Great Mac. All rights reserved.
Privacy Statment | Terms of Service | Editorial Policy