October 23rd 2007
By Mike Flaminio
Rescuecom has announced the results of its second-annual reliability survey and Apple has come out--head and shoulders above the crowd--on top. Apple surged to the No 1 spot in the reliability survey, beating its closest competitor by more than 100 points.
"The data in this year's survey reconfirms observations from last year's results, namely that Apple and Lenovo's products and service continue to set the pace in the industry," said David A Milman, CEO.
Based on 46,000 service calls to Rescuecom, a reliability score is calculated based on US market share and the percentage of calls requesting service received.
Here's Rescuecom's Top 5:
• Apple (357)
• Lenovo (236)
• HP (126)
• Gateway (103)
• Dell (94)
Apple's closet rival is well over 100 points behind and Dell's score is an abysmal 94.