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On the Declining Quality of Apple Computers
May 17th 2006

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This isn't a rant or a rave, but a cautionary tale.

Today, I took delivery of my new PowerBook G4/17" 1.67GHz. It's not a 17" MacBook Pro, no, but a superseded machine at a considerable discount, and a mean slab of aluminium. Put simply, it rocks.

Except that the screen cable's dying/breaking/broken.

Intermittent flashes, distortion, massive pixelation on the desktop. That's not what you pay several $k for.

Now I've never had serious issues with a Mac before. Oh, sure, the Lombard 400 wore out through sheer overuse after many years, but that's reasonable wear and tear. And way outside the warranty period.

But a new in-box PowerBook? And it wouldn't be an isolated incident. A few years ago, IGM canvassed the idea that Apple quality control had bitten the dust. And Apple even began deleting iBook logic board failure posts on its discussion boards. Not to mention my personal experience of Lombard logic board failure.

So before Apple adds piles of whizz-bang, bleeding-edge tech to its latest crop of MacBooks, we'd like to see them seize quality control issues by the scruff of the neck and reacquire that enviable reputation for gold-standard quality they had before they started buying mediocre PC components off the shelf. Because if Cupertino wants to keep charging a premium for its computers, 'good enough' ain't good enough.

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