Apple online support ranks high


Tech Web reports that Apple's online customer service tallied an 8.2 out of 10 "customer respect score" in a recent survey performed Customer Research Group (CRG, no URL).

Overall, however, the 500 companies faired poorly in the survey delivering an average score of just 6.8 for those companies that offer online support. More damning still is the fact that one-third of companies included didn't respond at all to online support requests.

CRG found that of the remaining firms, 57 percent responded within 48 hours and 10 percent within four days.

The study ranked Hewlett-Packard as the highest at 9.7 and the lowest was Tech Data Corp. at 2.0. Rounding out the Top 5 were Dell, 9.3; Xerox, 9.2; IBM and Microsoft, 9.0; and Apple, 8.2.

Editor's note: It pains me to see Apple place behind Microsoft and Dell.

How do you rank Apple's online help?