The Verge has posted Comcast’s “Quality Guidelines” for customer retention. This goes back to the Ryan Block interaction with a customer retention rep a few weeks ago. Nothing is really shocking, but still interesting. There are a few situations where a Comcast rep is instructed to not press for retention, such as the account holder dying.
This gave me a chuckle though:
If a customer wants to check with their roommates before agreeing to a sale, the rep is supposed to communicate urgency by reminding the customer how tough it is to get an installation appointment.
So, the reason you need to stick with Comcast is because their service is so crappy you might have a hard time getting an appointment later? OK.
- Taking stock of Apple's own OS X apps
- Continuity Activation Tool now for USB dongles
- The backstory on iOS 8's wallpaper
- Twelve South announces BookBook for iPhone 6/6+
- Apple's new touching The Song ad
- Video: Post-It Note App for iOS captures your notes
- iDevices looks to jumpstart Homekit adoption
- Initial Apple-IBM enterprise solutions announced
- OWC announces SSD upgrade for new Mac Pros
- Apple TV gets YouTube update
- iTunes features best of 2014
- Link: Gift Guide for Bourbon Drinkers
- iPad 2 ad Change
- Jimmy Iovine interview on selling Beats to Apple
- Elgato ships Thunderbolt 2 Dock
- Quora: Should Apple recall the iPhone 6 Plus?
- Link - iCloud security tips
- Other World Computing Holiday Specials
- Trans Intl Holiday Deals
- Pocket reveals interesting metrics on iPhone 6 vs 6 Plus
- Dropbox now integrated with Microsoft Office
- Having a Password Emergency Kit
- Corning announced Gorilla Glass 4
- Mythbusters explain Gorilla Glass
- Podcast: App Store Get vs Free, Pappy Van Winkle, CoD, Plus More!
Browse and search for more articles