Other World Computing
Feature Graphic
The Apple Watch
Feature Graphic
Switching to iPhone 6 Plus, Apple Watch Role Playing, Over-Under + More
Feature Graphic
iPhone 6/6+, Hot Thighs and Tights Pants, What's Wrong with iPhone Lines
Feature Graphic
How to get photos on to iOS 8 iCloud Photo Library
Feature Graphic
iPhone pre-orders, iOS 8, Tim Cook Interview + More
IGM Logo

| Home | Contact | Advertising | Search | Submit


Comcast vs Ryan Block



By

Ryan Block, formerly of Engadget:
Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

It sounds like this customer service rep has a gun to his head. Comcast responded to Vice.com saying "This isn't how our customer service representatives are trained to operate."

I really doubt that rep is that crazy aggressive without fearing for his job. So, yeah, Comcast doesn't train their people to act insane, but using fear and intimidation can make people act insane. That's tactic might help make quarterly numbers, but obviously makes for awful customer service.


Trans Intl

Spacer

Connect with Insanely Great Mac


spacer

Recent Articles

- MacBook's USB-C Connector, Meerkat, Super Troopers, + More
- TED comes to Apple TV
- Agile Bits on passwords and security theater
- Fitbit to add multiple tracker support
- Report: Major Apple TV update, app store expected
- ABC News gets tour of Apple health and fitness lab
- Haptic touchpad on new MacBook Pro
- Tim Cook on internal collaboration and the customer experience
- Report: Apple TV subscription service expected this fall
- Want to live above an Apple Store?
- New movie: Steve Jobs: The Man in the Machine
- Confusion over the MacBook's USB-C port
- Podcast: The Apple Watch
- Griffen WatchStand announced for Apple Watch
- Waterfield Designs Time Travel case for the Apple Watch
- The Apple Watch
- New MacBook comes in smaller, lighter than MacBook Air
- HBO Now official announced for Apple devices
- Reserve Strap battery backup for Apple Watch
- Podcast: Switching to iPhone 6 Plus, Apple Watch Role Playing, Over-Under + More
- New Steve Jobs book announced
- Apple promotes iPhone 6 photo gallery
- Tim Cook talks up customer privacy
- iPhone design and battery life
- Apple event scheduled for March 9th


Browse and search for more articles

Insanely Great Mac Logo

IGM Specials

Mercury Extreme SSD
60GB - $47
120GB - $67
240GB - $134

480GB - $245

960GB - $619

iMac RAM
8GB Kit - $97
16GB Kit - $195
32GB Kit - $394

External Storage
500 GB - $129.99
1 TB RAID - $219.99
Mobile RAID - $190

Power2U AC/USB Wall Outlet - $15

Thunderbolt 2 PCIe Expansion - $189

Thunderbolt 2 HDD Enclosure - $299

MacBook Pro RAM
16GB Kit - $148
21GB Kit - $288


Trans Intl

Trans Intl





Home

About

Advertising

Search

Copyright 1995-2015 Insanely Great Mac. All rights reserved.
Privacy Statment | Terms of Service | Editorial Policy