Ryan Block, formerly of Engadget:
Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.
It sounds like this customer service rep has a gun to his head. Comcast responded to Vice.com saying "This isn't how our customer service representatives are trained to operate."
I really doubt that rep is that crazy aggressive without fearing for his job. So, yeah, Comcast doesn't train their people to act insane, but using fear and intimidation can make people act insane. That's tactic might help make quarterly numbers, but obviously makes for awful customer service.
- New Steve Jobs book announced
- Apple promotes iPhone 6 photo gallery
- Tim Cook talks up customer privacy
- iPhone design and battery life
- Apple event scheduled for March 9th
- Pebble announces follow-up Time watch
- Report: Apple retooling in-store genius bar appointments
- YouTube launches family-friendly app for kids
- Apple announces two new data centers in Europe
- New Apple ad features Martin Scorsese and iPads
- Podcast: Apple Car and iPhone 6 to 6+ upgrade?
- Office Suite for iOS adds iCloud storage
- Modern Family episode shot on iPhones, iPads, MacBook
- Dropbox adds new iOS 8 extension
- New Yorker profile highlights Ive's leadership
- Apple Car rumor hits the right checkboxes
- Two-factor verification now active on iMessage and FaceTime
- Gassée on Apple redefining what's possible
- Apple looks to power California footprint with 25-year solar deal
- Apple uses store shelves to control iPhone designs leaks
- Podcast: Super Bowl, Apple Photos, New Verizon Rates, Plane Crash App
- New Photos app available in pre-release of OS X 10.10.3
- Report: Apple pitching new plan to TV industry
- Latest Verizon promo trims pricing on some plans
- Report: Jobs bio movie expected October 9th
Browse and search for more articles