Comcast vs Ryan Block


Ryan Block, formerly of Engadget:

Please note: this conversation starts about 10 minutes in -- by this point my wife and I are both completely flustered by the oppressiveness of the rep.

It sounds like this customer service rep has a gun to his head. Comcast responded to saying "This isn't how our customer service representatives are trained to operate."

I really doubt that rep is that crazy aggressive without fearing for his job. So, yeah, Comcast doesn't train their people to act insane, but using fear and intimidation can make people act insane. That's tactic might help make quarterly numbers, but obviously makes for awful customer service.